Client Relations Manager Mumbai/Kolkata

AICL is looking for talented client relations managers who will develop and nurture key client accounts, and lead project delivery. The ideal candidate should be confident of handling briefs and projects across disciplines (print, digital, film and integrated), and excited about our core services – Corporate Reporting, Sustainability Communication, Employee Engagement and Brand Communication.
Understanding client requirements, devising a project plan, collaborating with multi-functional internal teams and driving delivery of world-class communication solutions are the primary objectives of the role. The ideal candidate will also have a flair for building, nurturing and growing key relationships, and as such will work closely with the business development team on cross-selling and identifying new opportunities. Deep knowledge of the business landscape, infectious energy and mature problem-solving skills are essential for success in
this role.

Roles & responsibilities

  • Attend client meetings, briefing calls and establish an understanding of the client and their requirements
  • Ensure the brief is accurately relayed to internal teams, creating a project plan
  • Participate in developing strategy, concept presentation and client submissions, as well as present to clients
  • Collaborate with internal teams of writers, designers and consultants. Motivate and engage colleagues at all levels across the project lifecycle, while maintaining constant connect with clients and a finger on project timelines
  • Manage documentation, payments and other commercial aspects
  • Stay on top of trends in business, technology, marketing and communications
  • Grow client connect to establish long-term relationships, identifying and executing cross-selling opportunities
  • Participate in business development and other promotional initiatives

Skills & competencies

  • Ability to work in a fast-paced deadline-oriented environment on multiple complex assignments
  • Willingness to adapt quickly to evolving scenarios and fleet-footed, street-smart thinking
  • Outstanding communication, interpersonal and time-management skills
  • Persuasive presentation skills are a must
  • Understanding of the planning, creative and production processes
  • Proficient in using Microsoft Office, and digitally savvy
  • Willingness to use project management tools designed for efficient workflow and data capture
  • Natural leadership abilities, with proven problem-solving and crisis management skills
  • A network of existing positive relationships across the client and service provider ecosystem that can be leveraged
  • Self-starter, multitasker, ambitious and result-oriented

Qualifications & experience

  • Graduates or post-graduates in any discipline, preferably with a degree in Business, Economics, Marketing, Communications or
    Mass Media
  • 3-5 years of experience in a ‘Big 4’ consultancy, design agency or a corporate communications firm, having serviced large/major clients
  • An exposure to annual reports is a definite added advantage
  • Thorough understanding of business insights and economic concepts
  • Self-starter, driven, motivated professional who is capable of thinking beyond the obvious
  • Willingness to travel


  • Opportunity to work in an entrepreneurial, multi-disciplinary consultancy for top-notch clients, producing
    business-critical communication
  • Unique service proposition ensures interesting, mature briefs for work that has long-term impact, with exposure to emerging areas such as integrated reporting, digital corporate communications and sustainability
  • Growing portfolio of international clients
  • Best-in-class compensation structure with attractive, performance-linked variable pay and other benefits
  • Empowered, informal, flexible and fun environment that rewards initiative and values ambition
  • Significant learning and career progression opportunities

Apply now

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